Client Support Manager

The Client Support Manager is responsible for liaising with clients to build and maintain exceptional relationships. To be the ‘go to’ individual internally to ensure any client-related queries are managed and resolved quickly and in line with company procedures, and maintain an excellent attention to detail to drive the full production process from initial Purchase Order to dispatch of the finished product.

The Responsibilities.

• Work closely with Account Managers to set up new products for the business.
• Manage all sales orders through the business with the support of internal departments.
• To provide an outstanding level of client contact through regular communication by telephone & face-to-face meetings, maintaining the personal touch.
• Be able to work under pressure in a fast-paced environment.
• Communicate across the business with key stakeholders to ensure the process flows effectively.
• Any other duties requested by the Head of Client Support.

The Skills.

• Effective communicator
• Self-motivated
• Strong problem-solving skills
• Strong IT skills
• Approachable
• Excellent organisational skills
• A good eye for detail
• Good level of education, minimum grade C & above (or equivalent) GCSE English & Maths.
• Minimum of 2 years Customer Service/Client Support experience.
• Strong MS Office skills, including Outlook & Excel

Why Join OREAN?

By joining as a Client Support Manager, you’ll become part of a team committed to manufacturing excellence, product safety and continuous improvement. You’ll benefit from working for a values-led employer that offers a supportive workplace culture, growth opportunities, and a meaningful role in ensuring high-quality standards for our products.

For more about our company culture and values, check out our Careers and About Us pages.

We are committed to equality of opportunity for all staff, and we encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, or marriage and civil partnerships.